Refund policy

Return Policy for Monica's Sweets and Treats:

At Monica's Sweets and Treats, we want you and your pets to be completely satisfied with our products. If you are not entirely happy with your purchase, please review our return policy below:

1. Eligibility for Returns:

   • Returns are accepted within 30 days of purchase.
   • The product must be unused, unopened, and in its original packaging.
   • Proof of purchase is required for all returns.

2. Return Process:

   • Contact our us at monica.sweetsandtreats@gmail.com to initiate a return.
   • Provide your order number and reason for the return.
   • Once your return is approved, you will receive instructions on how to send the product back to us.

3. Refunds:

   • Upon receiving and inspecting the returned product, we will process your refund.
   • Refunds will be issued to the original payment method within 7-10 business days.
   • Shipping costs are non-refundable.

4. Exchanges:

   • If you received a defective or damaged item, please contact us.

5. Non-Returnable Items:

   • Custom or personalized orders.
   • Items purchased on sale or with a discount.

For any questions or concerns regarding our return policy, please contact us. Thank you for choosing Monica's Sweets and Treats!